Cloud9Plus AU Responsible Gaming
Cloud9Plus AU is committed to providing a safe and enjoyable gaming environment for all Australian players. We believe that gambling should always be a form of entertainment — not a source of financial or emotional stress.
Play Responsibly
Responsible gaming means staying in control of how much time and money you spend on gambling. Cloud9Plus AU encourages all players to set personal limits and to treat gaming as entertainment rather than a way to make money.
Signs that your gaming may be becoming problematic include:
- Spending more than you can afford to lose
- Chasing losses by continuing to play after losing
- Neglecting work, family, or personal responsibilities due to gaming
- Feeling anxious or irritable when not playing
- Borrowing money to fund your gambling
If any of these apply to you, we strongly encourage you to use the tools available or seek professional support.
Tools Available to You
Cloud9Plus AU provides the following responsible gaming tools to help you stay in control:
- Deposit limits — set a maximum amount you can deposit per day, week, or month
- Session reminders — receive notifications about how long you have been playing
- Self-exclusion — temporarily or permanently exclude yourself from the platform
- Account cooling-off period — take a short break without fully closing your account
To access these tools, log in to your account and visit the responsible gaming settings, or contact our support team for assistance.
Self-Exclusion
If you feel you need a break from gambling, Cloud9Plus AU offers a self-exclusion option. Once activated, you will not be able to log in or access your account for the duration of the exclusion period. We take self-exclusion requests seriously and process them promptly.
To request self-exclusion, contact our support team directly through the Contact Us page.
Protecting Minors
Cloud9Plus AU is strictly for adults who meet the legal age requirements in their jurisdiction. We do not permit minors to register or play on our platform. We encourage parents and guardians to use parental control software to prevent underage access to online gambling sites.
If you suspect a minor is using Cloud9Plus AU, please contact our support team immediately.
Support Resources
If you or someone you know is struggling with problem gambling, the following organisations provide free and confidential support:
- Gambling Help Online — gamblinghelponline.org.au
- Lifeline Australia — lifeline.org.au | 13 11 14
- Beyond Blue — beyondblue.org.au | 1300 22 4636
These services are available 24/7 and are completely free of charge.
Our Commitment
Cloud9Plus AU is dedicated to maintaining a responsible gaming environment. We regularly review our policies and tools to ensure we are meeting the needs of our players and complying with industry standards. If you have feedback or suggestions regarding our responsible gaming practices, please contact our support team.
