Cloud9Plus AU Disconnect Policy
At Cloud9Plus AU, we understand that technical issues and internet connection failures can occasionally occur during gameplay. This policy explains how Cloud9Plus AU handles disconnections and game interruptions to ensure fair outcomes for all players.
What Happens When You Disconnect
If you experience a disconnection during an active game round, Cloud9Plus AU handles the situation as follows:
- Any game round that was already in progress at the time of disconnection will be completed automatically by the system
- The result of the completed round will be recorded and applied to your account balance accordingly
- You will be able to view the outcome of the interrupted round in your game history once you reconnect
Reconnecting to Your Account
If you are disconnected during a game session, simply reconnect to Cloud9Plus AU and log back in to your account. Your account balance will reflect the outcome of any rounds that were completed during the disconnection. No manual intervention is required in most cases.
Disputed Rounds
If you believe a disconnection has resulted in an incorrect outcome or an unexplained change to your account balance, please contact our support team as soon as possible. When raising a dispute, please provide:
- The date and time of the disconnection
- The game title you were playing
- A description of the issue experienced
Our team will investigate the matter and respond within a reasonable timeframe.
Player Responsibility
Players are responsible for ensuring they have a stable internet connection before starting any game session. Cloud9Plus AU is not responsible for losses resulting from disconnections caused by:
- Poor or unstable internet connection on the player's end
- Device failure or power outage
- Third-party network issues outside of Cloud9Plus AU's control
We recommend using a reliable internet connection when playing real money games on Cloud9Plus AU.
System Outages
In the rare event of a system outage or technical failure on Cloud9Plus AU's end, affected game rounds will be reviewed and resolved fairly. Players will be notified if any adjustment to their account balance is required as a result of a platform-side issue.
Contact Support
If you have experienced a disconnection issue or have any questions about this policy, please contact the Cloud9Plus AU support team through the Contact Us page. We are here to help resolve any concerns as quickly as possible.
